Our Commitment
Dedicated Hornet Rep support in every residence

Once logged the Hornet Team aim to contact you within two days and resolve all problems within seven days. Sometimes this just isn’t possible for a number of reasons, but we will at least make contact with you and start working towards solving the problem in this period. You can check the progress of your job at any time using the Hornet Web Portal.

Reporting a Problem

You can report a problem in one of two ways. Once you have reported a problem you will be contacted by a Hornet Rep for your Hall. Provide them with your availability and check your e-mail (from within University if necessary) on a regular basis.

• Use one of the Hornet terminals within Halls (see map below).
• Use the Hornet Web Portal.

Please remember to provide a detailed description of your problem.

What You Can Do

Make sure you have checked all the obvious things while you wait for help to arrive as you may feel silly if it turns out you have the wrong network cable, or even no cable at all!

• Have you tried rebooting your computer?
• Is the network cable the correct one and is it securely connected?
• See if other users in your flat or corridor are also affected?
• Have you checked your e-mail to see if there is a message for you from Hornet?
• Have you checked your connection status on the Hornet Web Portal?
• Did you install any new hardware or software just prior to when your computer stopped working? Try uninstalling.
• Search the knowledge base using the Google facility (see above) for an answer

Locations & Map

A map of the halls of residence served with the Hornet service

Key:

University Hall	University Hall with Hornet Terminal
Private Hall	Private Hall with Hornet Terminal