Hornet representatives (Hornet Reps), under the supervision of the Hornet Management Team are responsible for the first line support/resolution of all wired and wireless issues reported in Manchester University Halls of residence. Hornet Reps are expected to provide first line trouble shooting of issues via the Hornet problem management system and visiting users to inspect their devices.
Hornet representatives are also expected to play a role in the trouble shooting of issues within non-library, public computer clusters managed by Student IT team. This will entail undertaking periodic checks of clusters and also investigating issues where required.
You don't have to be a computer genius to work for Hornet. You need to be interested in the job, be prepared to learn new things and able to commit to the role.
If you would like to apply for a role on the Hornet team, please E-mail firstname.lastname@example.org with your CV and covering letter.