Work for Hornet

Hornet representatives (Hornet Reps), under the supervision of the Hornet Management Team are responsible for the first line support/resolution of all wired and wireless issues reported in Manchester University Halls of residence. Hornet Reps are expected to provide first line trouble shooting of issues via the Hornet problem management system and visiting users to inspect their devices.

Hornet representatives are also expected to play a role in the trouble shooting of issues within non-library, public computer clusters managed by the Area Support White team. This will entail undertaking periodic checks of clusters and also investigating issues where required.

You don't have to be a computer genius to work for Hornet. You need to be interested in the job, be prepared to learn new things and able to commit to the role. Applicants for the role are required to hold a position in a Hornet provided hall for the academic year applied for.

If you would like to apply for a role on the Hornet team, please E-mail hornet.admin@manchester.ac.uk with your CV and covering letter.

Students holding Tier 4 Visa Status are eligible to apply for the Hornet Representative role but must ensure they comply with the weekly working hours restrictions as per their visa. Further details on Tier 4 Visa status and working in the UK are detailed in the Find out More - Tier 4 Visa Information link above.

University employees holding a Tier 2 - Certificate of Sponsorship Visa for a substantive role are unable to be considered for an additional Hornet Representative appointment.