Help and Support

Our Commitment

Once an issue is reported, the Hornet Team will contact you within two days and aim to resolve all problems within seven days. Occasionally this may not be possible for reasons beyond our control. If this is the case, the Hornet management team will be alerted and will endeavour to resolve the issue as soon as possible. You can check the progress of your job at any time using the Hornet Portal.

Before reporting a problem, have you:

  • Tried rebooting your computer?
  • Checked the cable is correctly connected?
  • Checked the Hornet service status for any network maintenance which may affect your connection?
  • Installed any new hardware or software prior to when your computer stopped working? Try uninstalling this.
  • Searched for a solution in the FAQ section?

Reporting a Problem

You can report a problem in one of two ways:

  1. Use the Hornet terminals within Halls (see locations list).
  2. Use the Hornet Portal from any internet browser.

Once you have reported a problem, you will be contacted by the Hornet Rep for your Hall, provide them with your availability and check your e-mail on a regular basis. Please remember to provide a detailed description of your problem.