Help and Support
Our Commitment
Once an issue is reported, the Hornet Team will contact you within two days and aim to resolve all problems within seven days. Occasionally this may not be possible for reasons beyond our control. If this is the case, the Hornet management team will be alerted and will endeavour to resolve the issue as soon as possible. You can check the progress of your job at any time using the Hornet Portal.
Before reporting a problem, have you:
- Tried rebooting your computer?
- Checked the cable is correctly connected?
- Installed any new hardware or software prior to when your computer stopped working? Try uninstalling this.
- Searched for a solution in the FAQ section?
Reporting a Problem
If you have a connection problem you can report it via the Hornet portal.
Once you have reported a problem, you will be contacted by the Hornet Rep for your Hall, provide them with your availability and check your e-mail on a regular basis. Please remember to provide a detailed description of your problem.
Hornet terminals
If you are struggling to register for Hornet or report a problem then you can use one of the Hornet termiansl in halls of residence reception areas. There are currently Hornet terminals in:
- Ashburne Hall
- Dalton Ellis Hall
- George Kenyon Hall
- Whitworth Park
- Hulme Hall
- Oak House
- Richmond Park
- St Anselms Hall
- Whitworth Park