Help and Support
Reporting a Problem
If you experience a connection problem, report it through the Hornet portal.
Once you've submitted a report, a HORNET Rep will get in touch to help. To speed things up, let us know when you're available and keep an eye on your University email for updates. When reporting an issue, include as much detail as you can so we can resolve it as quickly as possible.
Get connected
Getting online is easy. Follow the setup instructions for your hall of residence to connect to the HORNET network.
Zone 1 |
Zone 2 |
|
Ashburne Hall |
Burkhardt House |
Our Commitment
The HORNET Team will respond to reported issues within 48 hours and aims to resolve them within seven days. If a resolution takes longer due to circumstances beyond our control, we will keep you informed and work to resolve the issue as soon as possible.